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Making a complaint about a care home or care in your home.
The Local Government Ombudsman has produced a guide on how to complain about a care service that you are receiving. The booklet can be found on their website.
We aim to offer a helpful and efficient service, but we recognise that sometimes things can go wrong. We aim to put mistakes right quickly and will not treat anybody unfavourably if they make a complaint about us. You have the right to tell us if something is wrong. We also value your comments because what you tell us about our services helps us to improve them and plan for the future. We also like to hear if you are pleased with the service you receive; knowing when we are doing well can be as informative as knowing when things go wrong.
If you would like to leave some feedback - please complete our online form.
Link to document: How to complain about a care home or care in your home - self-funded or council funded.
Voiceability provides the NHS Complaints Advocacy Service
The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS). It is:
For more information on the NHS Complaints process provided by VoiceAbility and to make a complaint about your issues please visit www.nhscomplaintsadvocacy.org.
Every effort has been made to ensure the information contained on this website is correct and up to date